Workshop settings: requests, orders, network and notices

Where: Remote sessions › Requests and Workshop · Administration › Customers and workshops · Tools › Tracking · Communications › Notices and wording

1. Assistance requests

2. Work orders

• “Assigned to”: who will do the job; they will see it in their schedule with “Only mine”.
• “Starts” and “Ends”: they take up the slot in the schedule; if you only set the start, the end is one hour later.
• “Read”: adds the fault codes from a workshop read to the order.
• Cancelling an order asks for confirmation.

3. Your workshop in the network

4. Tracking, notices and support

• Tracking: seeing the route needs another person's approval and security key verification. Ask only for the period you need.
• Notices: for each notice, choose whether it arrives inside the platform or by email. Mandatory notices always arrive inside the platform.
• Support: choose the topic and the priority; the highest only if you cannot work.

5. Shop

• “You buy as”: “Business or self-employed” if you buy for a business; we will ask for your tax details.
• Equivalence surcharge: check it only if your accountant confirms it.
• Delivery and payment: the cost is recalculated when you change the option; disabled payment methods are not available for that order.

Tip: Each of these settings has a “?” next to it with its short explanation and a link to this guide.

Open the platform See it in the help centre