Assistance requests, appointments and work orders

Where: Remote sessions › Requests and Remote sessions › Workshop

• Requests: what your customers ask for. Send a quote, set the appointment and close it when you finish. You can talk to the customer in each request's conversation, photos included.
• Workshop: plan each job, assign it to a technician and follow its progress. Assistance appointments without an order appear in the calendar.
• When you close a job you can issue a signed report with a QR code that the customer can verify.

In a personal account, ask for help from Remote assistance › Ask for help: describe what is happening to the vehicle and follow the workshop's answer.

Open the platform See it in the help centre