Tunnel plan: connect a tool to the vehicle remotely

Where: Remote sessions › Live sessions › choose a session › Tunnel plan

The tunnel joins the tool at your office (multi-brand diagnostics, manufacturer tool or Kess3-type OBD reprogramming) with the vehicle unit. The options you see come from what both units of the session support and the functions Diaglana has enabled on them: if a channel is missing, one of the two does not carry it.

1. Choose the tool and the access: read only, routines, writing or reprogramming. Writing or programming asks for your security key.
2. Choose the vehicle channel (protocol, pins and bit rate). With an ECOPRO Gen4 unit you can also open the serial port; since it can write to the equipment, the minimum access becomes writing.
3. Choose the protocol license, the duration (up to 60 minutes), the resume window (10 to 30 minutes) and up to three observers.
4. Click "Sign and send to the customer". The customer gets a notice; once accepted, click "Open tunnel". When you finish, "Close tunnel".

• "Waiting for the customer": the customer has not answered yet.
• "The vehicle unit's check is missing": it must be connected, on and with enough battery.
• "Your role does not allow this action": opening the tunnel also needs the diagnostic operator accreditation.
• "Consent withdrawn": the customer cut the tunnel; a new session is needed.
• "See the recording" opens the session's recorded frames read-only.

Tip: Observers only read the recording: they cannot send anything to the vehicle. You can remove one at any time and they stop seeing the session at once.

Important: Every frame is recorded and kept for 5 years. The customer sees this before accepting.

Open the platform See it in the help centre