Compatibility notices for your tool

Where: Remote sessions › Diagnosis › Service functions and Read vehicle

Before launching a procedure, a read or a scan, the platform compares what the operation needs (and the vehicle, if you entered it) with what your device has. If something is missing, a notice appears next to the form. The notice blocks nothing: you can carry on.

1. Read which capability is missing, for example “CAN FD channels: 3 needed, it has 2”.
2. See which tool in the catalog has it. If there are several, the first one is the closest and cheapest.
3. Press “See …” to open its page on the public website, “Buy it” if it is in the shop, or “Ask a workshop with … for help” to find an expert who has it.
4. To keep it for later, press “Send me the link”. If you would rather hear from the sales team, press “Please contact me”.

• “To be confirmed” means nobody has documented that value of the device yet: the function is not treated as unsupported.
• “Depending on the vehicle, you may also need…” appears when a make or type of vehicle usually needs something more and it is still to be confirmed.
• If the device refuses a procedure because it lacks that bus (for example J1850 on an ECO-LITE), the result shows the same notice.
• “Send me the link” only works if you have accepted commercial messages; otherwise you only see the notice on screen.
• “Please contact me” creates your contact record with your account's email address, and nothing else.

Tip: The “Is it compatible?” page on the public website shows the same without signing in.

Open the platform See it in the help centre