Your first read: understanding the result and what to do

Where: Remote sessions › Diagnosis › Automatic diagnosis, and in the app, Vehicles › Diagnose

1. Before you start

• The unit plugged into the vehicle's OBD port, usually under the steering wheel.
• The ignition on; you do not need to start the engine.
• The unit active and connected. If it is not in the list, check it in “Tools”.

2. Read the vehicle

1. Choose the unit and press “Diagnose”.
2. Wait: the unit detects the vehicle, identifies it and reads every control unit. The screen shows what it is doing at each moment.
3. If it does not recognize the vehicle, choose its type and press “Read anyway”.

3. Understand the result

Each problem shows its severity, the code, what it means and what to do, with the most serious first. In reads made with “Read vehicle”, the “In a nutshell” block shows the same traffic light above the full report.

4. What next

• Clear the codes: only after the repair and with the owner's permission. First you will see what is lost (warning light, freeze frames and inspection readiness) and you will have to confirm it with your second factor. If the fault is still there, it will come back.
• See live data: “See live data” takes you to “Watch live”; choose the dashboard and the duration. Use it to watch temperatures, engine speed or the battery with the engine running.
• Ask for help: “Ask a workshop or expert for help” takes you to the community's experts. In a personal account you can also ask your workshop for assistance.
• Report: “See the full report and sign it” opens every detail and the signed report for the customer.

Tip: If you do not know what to do with a red result, do not clear anything: ask for help and share the report.

Open the platform See it in the help centre