For professionals
For repair shops and professionals: frequently asked questions
What repair shops, distributors and fleet managers ask before working remotely: devices, connection, customers, consent, billing, networks under your brand and presale. The short answer first, then the detail.
Reviewed by Daniel Morales, founder of Reprorace SL, on
Topics
Getting started with remote work
What your shop needs, what a session with a customer looks like, what it costs to start and what connection it takes.
What does a repair shop need to offer remote diagnostics?
Devices, account, connection and consent: what a repair shop needs to diagnose and program vehicles remotely with ECO-LITE and ECO-LITE TOOL.
How do you run a remote diagnosis for a customer?
From registering the device to the report: how the customer asks for help and authorizes the session, what you read remotely and how you close the job.
What does it cost a repair shop to start remote diagnostics?
Which devices a repair shop buys to work remotely, their presale prices, whether there are fees or subscriptions and how to ask for a volume quote.
What connection does remote diagnostics need?
2.4 GHz Wi-Fi in the car, outbound ports 443 and 123, networks that don't work and what connection both ends need to program an ECU remotely.
Your tool and programming
Which tools and programs work remotely, and how to program an ECU without taking needless risks.
Which diagnostic tool can I use remotely with ECO-LITE TOOL?
Tools with an OBD connector, J2534, D-PDU and RP1210 programs and OEM software: what you can use remotely with ECO-LITE TOOL and what depends on each one.
Can you program an ECU remotely, and what are the risks?
Yes, it can be done with your tool and the remote kit. The risks are the connection and the battery: what to check before a remote flash and what cannot be done remotely.
Customers, consent and billing
Handing over the device, driver consent and the GDPR, helping a customer stuck on the road and getting paid for the work.
How do driver consent and the GDPR work in remote diagnostics?
Who authorizes each session, what is logged, which data is kept and what a repair shop or fleet must do to comply with the GDPR when diagnosing remotely.
How do you hand ECO-LITE to a customer, and what if they change shops?
How you register and hand over the device to a customer, who owns it, how they add another Wi-Fi network and what happens if they sell the car or change shops.
How can you help a customer who is stuck on the road, remotely?
What a repair shop can do remotely when a customer breaks down: what it takes, how to open the session over the driver's phone and when they must stop, no matter what.
How do you charge for remote diagnostics?
An estimate before you start, online payment or a payment link, and a signed report at the end: how a repair shop organizes billing for remote diagnostics.
Shop networks and distributors
Building a network under your brand and selling devices and plans to your shops.
How do you build a repair shop network under your own brand?
A master network, partner shops, shared devices and support, your logo, your colors and your domain: how to build a repair shop network under your own brand on Diaglana.
How does a distributor sell devices and plans to its shops?
Device transfers, catalog and pricing, sales attributed to your website, plans with protocol licenses and payment terms: a distributor's work on Diaglana.
Fleets and dealers
What remote diagnostics brings a fleet, how to roll it out and how the pre-purchase report is issued.
What does remote diagnostics save a fleet?
Where the savings of remote diagnostics in a fleet come from (shop trips, downtime, parts), what it costs and how to measure it in your case, with no inflated figures.
How do you roll out remote diagnostics in a fleet?
Devices per vehicle, depot Wi-Fi, a trusted shop, informed drivers and vehicles that join and leave: how to get remote diagnostics running in a fleet.
How does a repair shop issue a pre-purchase report on a used car?
Who issues the pre-purchase report on a used car, what it contains, how its QR code is verified and what it does not replace: a guide for dealers, appraisers and shops.
How often should the vehicles in a fleet be checked?
Manufacturer maintenance, periodic inspections, code scans and warnings on the road: how to organize fleet checks without taking vehicles off the road more than needed.
What data from a company vehicle can the fleet manager see, and what not?
What a fleet organization sees in Diaglana (vehicles, devices, authorized scans) and what it does not: no location with the ECO-LITE, button-approved sessions, logged access.
How do you prepare fleet vehicles for the periodic inspection?
Code scans, readiness monitors, battery and warning lights before the inspection: how to avoid wasted trips and repeat visits across a fleet.
What should you check when returning or receiving a leased vehicle?
Before returning a leased vehicle or when receiving one: code scan, monitors, mileage stored in each control unit, battery and damage. Arrive with data and no surprises.
How can a delivery fleet avoid particulate filter and DEF (AdBlue) faults?
Short trips, stops and idling punish the particulate filter and the DEF (AdBlue) system. What to watch, what to tell drivers and when to scan the vehicles.
Prices, presale and subscription
How the presale works and what the ECOPRO Gen4 subscription includes.
How does the presale of Diaglana devices work?
Every device is in presale: what that means, how to reserve in the shop or ask for a volume quote, the presale prices and why there is no delivery date yet.
What does the ECOPRO Gen4 subscription include, and what if it is not paid?
The ECOPRO Gen4 updates plan: yearly or monthly price, what it includes and what happens if it stops being paid (the unit keeps working, with no updates).
More for repair shops, networks and fleets
Platform for workshops and networks
Platform for workshops and networks: devices, customers, remote sessions, work orders, signed reports and your own brand.
Remote OBD diagnostics: what it is, how it works and what it can't do
What remote OBD diagnostics is, how it works with ECO-LITE, ECO-LITE TOOL and the platform, what can and can't be done remotely, and how the driver approves it.
Workshop networks and remote experts
How a network of workshops and its experts work remotely: shared devices, sessions authorized by the driver, your own brand and verified experts.
Fleet remote diagnostics: decide before you take a vehicle off the road
How to use remote diagnostics in a fleet of vans or trucks: what you can see remotely, what you can't, which device you need and how each session is authorized.
The devices to do it
ECO-LITE in the car and, to use your own tool, ECO-LITE TOOL on your desk: the remote kit brings both together.
Remote kit · Presale price: €299 · US$299. No subscription.
Presale: no stock and no delivery date yet. Reserve your unit in the shop.