Collaborating in a session: messages, prompts and photos

Coordinate with the other people in a remote session without leaving the platform.

Where: Remote sessions › Live sessions (or Remote assistance › My sessions) › choose a session

The people in a remote session coordinate in "Session collaboration": the workshop next to the vehicle, whoever helps remotely and, if needed, support. This channel coordinates people: it does not run commands or send anything to the vehicle.

  • "Common prompts": frequent messages sent with one tap.
  • Custom message: type it and press "Send". While typing you see how much room is left.
  • Photo: JPEG, PNG or WebP up to 25 MiB, with an optional caption. Press "Validate and send photo": it is checked before it is shared and can be withdrawn later.
  • "Acknowledge message": mark a message as received, read or completed. Each message shows its acknowledgments.

What you can do depends on your role in the session: an observer reads and acknowledges but does not send messages or photos. "Messages and prompts blocked" means your participation does not allow sending.

Tip: Press "Refresh" to see new messages. If collaboration is not available for a session, you see a notice instead.

Open the platform See it in the help centre

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