Asking Diaglana for help
Requests and follow-up with our team.
Where: Remote sessions › Support (Remote assistance › Support in a personal account)
- Open a request and tell us what is happening. If it is about a unit, say which one.
- Follow the conversation with our team in the same request. You get a notification with each reply.
For questions before buying, use the shop's purchase chat. For a faulty unit, request a repair from Transfers and warranty.
More guides in this section
- How a remote session works
- Collaborating in a session: messages, prompts and photos
- Assistance requests, appointments and work orders
- Reading a vehicle and sharing the report
- Vehicle details: identifying it by the VIN
- Live dashboard, service functions and battery test
- v2 procedures: beta and operational
- CAN captures
- Pre-purchase report