How do you charge for remote diagnostics?

How do you quote a remote job?

Under Remote sessions › Requests you see what your customers ask for: from there you send the estimate, set the appointment and talk to the customer in the request's conversation, photos included. The customer accepts it from the app.

When you finish, you can issue a signed report with a QR code the customer can verify: it is the record of what was done.

How do I get paid online?

Connect your organization's payment account under Administration › Payments: Stripe, PayPal, Redsys for cards and Bizum, Amazon Pay or Antom, plus bank transfers. It collects shop sales, payment links, assistance receipts and subscription charges.

The customer pays on the payment provider's secure page: never ask for their card by email or over the phone.

Which pricing model works best?

It depends on your shop and your customers; Diaglana does not publish a recommended rate. Experts on the marketplace list their services at a fixed price, per vehicle, per hour or per session, and those same types work as a reference.

What does help is saying up front what is included: a reading with a report is not the same as coding or flashing, which take more time and more responsibility.

What if I help another shop as an expert?

Then you get paid through the expert marketplace: you are hired with an estimate and an appointment, you work inside a session the driver authorized, and you are paid into your shop's connected account when the customer confirms the job, or automatically after 72 hours if they neither confirm it nor open a dispute.

The platform keeps a commission you see on each hire; the terms for hiring experts are published on this site.

The devices are in pre-production or presale: figures may be adjusted after validating the first units. Whether a given tool, program or make works depends on that tool, program or make.