Payments, invoices and returns
Payment methods, pending payments, invoices, withdrawal and subscriptions.
Reviewed by Daniel Morales, founder of Reprorace SL, on
| Question | Answer |
|---|---|
| How can I pay? | In the shop: card, Bizum or PayPal when available, bank transfer or cash below €1,000. The card is always entered on the payment provider's page. |
| I left the payment page without paying | Open the order in Commerce › Your purchases and press “Pay now”. If the payment is pending confirmation, do not pay again. |
| I paid by transfer and the order is still pending | Check that you used the order's reference. If it does not arrive before the deadline, the order is cancelled automatically. |
| Where is my invoice? | In the order itself, under “Invoices”, with “Download PDF”. |
| I want to return a product | As a consumer you have 14 days from delivery: “Withdraw from contract here” in the order. We refund you by the same payment method. |
| My subscription was not charged | The charge is due after 7 days; then access is suspended and, later, the subscription ends. Paying what is overdue restores it at once. |
| How do I stop paying for a plan? | In Commerce › Subscriptions stop renewing it: it stays active until the end of the paid period. |
Important: We will never ask for your card by email or phone.