Questions from experts
Profile, bookings, payouts and disputes in the expert marketplace.
Reviewed by Daniel Morales, founder of Reprorace SL, on
| Question | Answer |
|---|---|
| My profile does not appear in the directory | It must be approved by the Hub. Check its status in “My expert profile”. |
| When do I get paid? | When the customer confirms the job, or automatically after 72 hours if they neither confirm nor open a dispute. |
| The customer opened a dispute | The Hub settles it: job done, full refund, partial refund or no refund. Provide whatever you are asked for in the conversation. |
| Can I write to the customer's vehicle? | Only if the service and the session allow it and with the confirmations of each write; the driver always authorizes the session. |