Emails we send you and how to unsubscribe
Which emails are about your orders, which are news and how to stop receiving news.
We write from the platform's address (for example, no-reply@diaglana.com). If you reply, your answer reaches our sales team.
| When it arrives | |
|---|---|
| Order confirmation | When you place an order: products, prices, shipping, payment method, withdrawal period and a link to the order. |
| Order shipped | When the order leaves, with the carrier and tracking. |
| Invoice available | When your order's invoice can be downloaded. |
| Quote | When you are sent a quote, with its private link. |
| Reply to your enquiry | When someone on our team answers what you wrote to us on the website. |
| News | Only if you agreed to receive it when you left your details. |
Unsubscribing from news:
- Open any news email and press the unsubscribe link at the bottom (many email apps also show an "Unsubscribe" button at the top).
- A page opens asking whether you want to stop receiving news. Press "Unsubscribe".
- You will see "Done: you will no longer receive news". Opening the link does not unsubscribe you on its own: you need to press the button.
- Platform notices by email carry their own "Stop notice emails" link: from then on only the mandatory ones reach you by email, and all of them stay in the bell. Invitations to an organization only go to the invited address.
- Unsubscribing from news does not stop the emails about your orders, invoices or quotes: they are needed for the purchase.
- If the link does not work, write to ventas@diaglana.com and we will unsubscribe you.
- We do not track whether you open emails or which links you click.
Tip: To ask for a copy of your data or for its deletion, use Data & approvals › Privacy and your data if you have an account, or write to us.