Invoices for your orders

Where: Commerce › Your purchases › Orders › open the order › Invoices

1. Open Your purchases and, in the "Orders" tab, press the order.
2. Scroll down to "Invoices". You will see "Invoice" with its number and, if there was a refund, also "Corrective invoice (credit note)".
3. Press "Download PDF" to save or print it.

• The invoice is issued when the order is paid or when it ships, depending on how the shop works. Until then you will see "The invoice will be issued when due".
• "The invoice is being issued" means it will appear in a few minutes. You do not need to do anything.
• "Invoicing is paused" means the invoice will be issued as soon as it resumes; it is not lost.
• If an order is refunded, a "Corrective invoice (credit note)" also appears, cancelling the original invoice.
• If the shop has email turned on, you also receive an "Invoice available" email with the link.

Important: If the order says the platform issues no legal invoice for that purchase, the order summary is only a receipt. If you need an invoice, ask for it in the order's questions ("Any question about this order?").

Tip: The invoice details come from your organization's purchase details (Your purchases › Purchase details). Check them before you buy.

Open the platform See it in the help centre