Hire an expert

Where: Community › Experts or the expert's profile › “Hire”; your bookings in Community › Bookings

You ask a marketplace expert for help with no obligation. Nothing is booked unless you accept their quote, and everything stays on the platform: messages, appointment, report and review.

1. On the expert's profile press “Hire” or “Request a quote”. Choose the service (or “Other”), how (remote, on site or no appointment, at their workshop), write the subject and what is happening, and add the vehicle or device and photos if they help. Press “Send enquiry”.
2. The expert replies with a quote: fixed or hourly price, lead time, conditions and how long it is valid. You can accept it, ask for another one or cancel.
3. When you accept, you confirm the price with the second factor. The payment stays “Payment pending”: nothing is charged online today.
4. One of you proposes a date and time (with its time zone) and the other accepts it. We remind you the day before by notice and email.
5. The expert does the work (if it is remote, they can give the session) and closes it with a report.
6. Check the report and press “Confirm the work”. If you neither confirm nor dispute within 72 hours, it completes on its own.
7. Rate from 1 to 5 with a comment, only once and within the next 30 days. The expert can reply once.

• Until you hire, phone numbers, emails and links are hidden in messages: payments outside the platform are not protected.
• Only the people of your organization who can hire and the expert see the booking. Messages are kept for two years after closing and then deleted.
• Before the work starts, either of you can cancel with a reason. If the expert does not show up or the work is not what was agreed, press “Open a dispute”: a person of the Diaglana team not involved in the booking resolves it, with a reason.
• You can report an offensive message from the other party with “Report”; anyone with an account can report a review. Moderation decides and explains why.
• The expert's average rating appears on their profile and in “Discover experts”, only with reviews of closed bookings.
• If a session priced by duration could not be fully charged to your saved card when it closed, the booking shows the balance due with its breakdown and we let you know by notice and email. Press “Pay now”: you pay on Stripe's secure page (your bank may ask you to confirm) and the balance counts as paid once Stripe confirms it. If the Hub had already marked it as resolved, that payment is refunded in full.

Tip: Photos are optimized on your device before upload. Make sure no number plates, faces or customer data are visible.

Open the platform See it in the help centre