Transfers between organizations and warranty
Pass units to another organization and request a repair.
Where: Tools › Transfers and warranty
- Transfer: send one or more units to another organization (for example, from a distributor to a workshop). The other side accepts them once they have them in hand, or rejects them if they do not arrive or are not the expected ones.
- Units sent to you: accept them on arrival. Transfers you send wait for the other organization's answer.
- Request repair: open it from the unit and say what is wrong. Do not send the unit yet: we review it first and tell you how. Each step reaches you as a notification.
| Unit state | What it means |
|---|---|
| In stock | Available, not assigned |
| Assigned | In an organization's account |
| In use | Installed and working |
| In repair | With an open warranty case |
| Suspended / Blocked for security | Cannot be used until resolved |
| Retired | Permanently withdrawn |