Asking for a copy of your data or for its erasure

Where: Data & approvals › Privacy and your data › Your requests about your data

1. Press "New request" and choose the kind: "See my data", "Take my data with me", "Correct something", "Erase my data", "Limit the use" or "Object to a use".
2. Add details if needed and press "Send request". We answer within one month at the latest; we may ask you to confirm your identity.
3. Follow the state in the list: "Received", "In progress", "More information needed", "Completed" or "Refused". While it is not finished, you can press "Withdraw request".

1. A copy of your data

• "See my data" and "Take my data with me" create a copy automatically: a JSON file with your data and an index. We email you when it is ready.
• Press "Download my copy". Each download link works once and expires in 24 hours, and the copy is deleted after 7 days. If you run out of downloads, ask for a new copy.

2. Erasing your data

• We wait 14 days in case you change your mind; until then you can withdraw the request.
• Then we delete your data and anonymize what the law requires us to keep, such as invoices, orders, consents and security records.
• Erasure is put on hold while you have unfinished orders, pending payments, ongoing engagements or an open dispute, or if you are the only owner of an organization, part of the platform's team or an independent approver. Once that is resolved, it continues by itself.

Tip: In the mobile app, "Delete my account" sends this same erasure request.

Open the platform See it in the help centre